General

Technical

  • How do I search for a particular product?
    • Browsing for products at PLARIDEL is not a discouraging task. You can search for products under the product tabs and browse according to type of animal and product categories.

      If you need help in navigating the site, processing orders or getting product information while using PLARIDEL, you can contact us at (02) 401 9798 or, e-mail us at info@plaridel.com.ph.

  • How do I unsubscribe from your mailing list?
    • You will find an ‘Unsubscribe to Newsletter’ button at the bottom of an email sent to you by PLARIDEL. By clicking this button, you will be unsubscribed to future PLARIDEL communications.

      Please let us know how we can improve the way we communicate with you so that you can continue to enjoy our newsletters and learn about our great offers.

  • I’m having problems ordering through your website. What can I do?
    • You may directly place your order by calling our Customer Hotline (632) 401-9798.

  • How do I update my details on my account?
    • If you’re logged in to your account, go to My account and select My Address. Click Edit to make necessary changes.

  • How do I start a new account and update details?
    • - To start a new account, click on the ‘Sign In’ tab at the top right hand side of the page. You will then be prompted to a new page where you will find ‘My account’ on the Left hand side. Fill in your details as requested and click ‘Register’

      Registration should now be complete.

      Check your email to confirm registration.

      - To update details, click on ‘My Account’ tab at the top right hand side of the page. Scroll down to find your account information and click on ‘Edit’ – which is next to ‘Contact Information’.

      Change your details as needed.

      Click the ‘Save’ button.

  • I need a personal assistance with my order. Who can I contact?
    • - Our Customer Service Representatives will be glad to assist you
      - If you wish to place your order directly you may also contact us at (632)401-9798

      Or you may send a message to our mobile number +639175936601, stating your name, contact number and the best time to call you; we will get back to you on the next working day to assist you with your order.

Placing an Order

Returns and Exchanges

Payment

Pricing

Shipping and Delivery

Order Status

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